• Home
• Introduction of John Sih
• Courses
• Seminars
• Workshops
• Testimonials
• Client List
• Contact Us

Handling Difficult People

What do you think is the key to a successful LIFE as well as CAREER?
Is it your Paper Qualifications?
Is it your Intelligence Quotient (IQ)?
Is it your Emotional Intelligence (EQ)?
Is it even your Experience?
Or is it just plain Hard Work?
The answer is – it’s a COMBINATION of all these.

But the vital link to this combination lock is the ability to COMMUNICATE them!
What makes you stand out from among the crowd of hard working and intelligent people – with or without degrees, is … your ability to get along with people at ALL levels.

This course equips you with first understanding Yourself, then Others at work, including Friends, Relatives and Loved Ones. You will be amazed at how accurately you could read yourself and others like a book! “Judging the books by their covers and never regretting them!"

Course Contents:

• Helps you identify and understand your Own personality traits.
• Helps you identify and understand the personality traits of Those You Relate With more easily.
• Learn what makes a person "TICK," especially if he/she is someone important to you – your Superior, Sub-ordinate, Peer or Client.
• Know why you could Get Along So Well with some people; but "Cannot Stand" others.
• Learn the art of "Shape Flexing."
• Discovering Yours as well as Your Company's Dominant Shape.
• Learn how to maximise your relationships with Superiors as well as Sub-ordinates.
• Reading and maximising the impact of the use of Body-Language in relationship with Psycho-GeometricsTM.
• Maximising Group Dynamics - bringing out the BEST in each individual.
• Problem Solving the Psycho-GeometricsTM way.
• The difference between Managing and Leading. (Triangle Or Circle?)
• The difference between Asking and Telling. (Box Or Triangle?)
• Using the Card Analogy In Asking The Right Questions = The Right Answers.
• Learn the Art Of Listening. (Flexing To The Circle)
• Customer Service - how to satisfy Every Customer (Internal & External), by applying the art of “Shape Flexing.”
• Sales - how to Increase Your Closing Ratio by “Flexing” to your prospect.

Training Methodology:

A highly interactive course with games, props, anecdotes, analogies, group discussions and role-plays. Trainer is also known to be highly entertaining, so be prepared to enjoy yourself with lots of laughter! Participants are normally inspired to have 2-way communication with the trainer. As course is highly enlightening, be prepared to ask trainer many questions … to derive maximum benefits!

Who Should Attend:

Entrepreneurs, managers, executives, engineers, officers, supervisors, sales,  marketing and customer service professionals. And anyone who needs to work  with people.

HANDLING DIFFICULT PEOPLE - (DAY - 1)

Programme Outline:

1. What Is Psycho-GeometricsTM

• The Birth Of Psycho-GeometricsTM.
• Human Character Vs Human Behaviour.
• Self-Assessment Exercise.
• Introduction Of The 5 Shapes.
• Determining Your Shape Combo.
• Determining Your Company’s Dominant Shape.

2. How To Use Psycho-GeometricsTM

• The Art Of Shape-Flexing.
• Handling Difficult People.
  - Finding Out What Makes Them Difficult.
  - Getting To The Root Of The Problem – Being Empathetic!
• The 3Vs Of Effective Communication.
• When Applied To Verbal And Vocal Communication.
• When Applied To Body-Language.

3. Understanding Kinesics And ProxemicsTM

• Establishing Rapport By The Distance You Maintain.
• The Importance And Impact Of Height.
• Establishing And Protecting Your “Personal Space.”
• Looking Out For Clues And Cues In Reading Visual Vs Verbal Messages.

4. Differences Between Men And Women

5. Conclusion

END OF SESSION – SEE YOU TOMORROW!

HANDLING DIFFICULT PEOPLE - (DAY - 2)

Programme Outline:

1. Maximizing Group Dynamics

• Identifying The Dominant Shape/s Of Each Person Within The Group And Flexing To Complement Them.
• Playing Your Role Either As The Leader Or The Supporter In The Group.
• Handling The Prima Donna (Difficult Person) In The Group.
• Problem Solving – Identifying And Maximizing Each Others’ Potential.

2. Psycho – GeometricsTM As A Tool For Effective Leadership

• Managing Vs Leading (Triangle Or Circle?)
• Inspiration Vs Motivation
• Asking Vs Telling (Box Or Circle?)
• Asking The Right Questions = Right Answers.
• The Playing Card Analogy.
• The Art Of Listening – Flexing To The Circle.

3. Psycho – GeometricsTM In Customer Service and Selling

• How To Satisfying Every Customer!
• Applying The Psychology Of Customer Satisfaction.
• Selling - Flexing To Your Prospects And Increase Your Closing Ratio!

4. Question And Answer Session & Conclusion

END OF COURSE – WISHING YOU ALL THE BEST!!