Listening – Mastering The Art Of Listening (1 Day)
Mastering The Art Of Listening
We are all EXPECTED to be Effective Listeners ...
- Bosses require sub-ordinates to listen Intelligently.
- Colleagues prefer that we listen Enquiringly.
- Teachers expect students to listen Attentively.
- Parents want their children to listen Obediently.
- Friends need us to listen Understandingly.
- Spouses yearn to listen to each other Lovingly.
- Cousellors are required to listen to their clients Empathetically.
... A real CHALLENGE isn't it?
But, ask yourself these questions:
- Have I ever been Taught to listen?
- Do I know the difference between Hearing and Listening?
- Do I know how to be an Active and Participative listener?
- How well do I ACTUALLY listen?
Ineffective listening is often the cause of failed relationships, accidents, lost sales, personality clashes,conflicts, misguided management and poor communication.
Most people do not listen well because they lack effective listening skills. They tend to Assume and Jump – To – Conclusion (JTC). Poor listening Habits are often attributed to lack of training.
The key to better listening is YOU! A good listener is seen and liked as being Understanding, Appreciative, Polite, Empathetic and an Excellent Communicator!
You can acquire all these skills too!!
This Course Will Help You:
- Acquire the Techniques And Methodologies of a good listener.
- Understand Misunderstandings in communication and Reducing misunderstandings in our lives.
- Learn the ART of Being:
An Appreciated (And Appreciative),
An Understood (And Understanding),
A Patient And
An Excellent Communicator ...
Through The Art Of Listening.
Training Methodology:
- A very hands-on and interactive workshop
- Role-Plays & Case Studies
- Group Exercises & Experience Sharing
- Sharing Of Interesting Anecdotes/Stories
For Whom:
- Sales & Marketing Professionals
- Trainers & Teachers
- Counsellors, Social Workers, Doctors, Nurses, Pharmacists
- Parents, Managers, Leaders, Directors, Employers
- Anyone Who Needs To Acquire Good Communication Skills
Mastering The Art Of Listening
(Morning)
- How Well Do I Listen?
- A Little Test (No. 1)
- What Is Listening?
- Barriers To Effective Listening
- DEFFOPTT
- The 4 Pitfalls To Listening
- Assumption & Jumping - To - Conclusion (JTC)
- The Importance Of Verification
Tea – Break (15 Mins)
- Establishing The “Hot Button”
- What Is The “Hot Button”
- Hitting The Hot Button – The Secret To “Hitting It Off” With A Stranger
- A little Test (No. 2 – A Little Happy Family)
- Am I Getting Better?
LUNCH ( 1 Hour)
Mastering The Art Of Listening
(Afternoon) - Questioning Technique
- Asking Vs Telling (Pulling Vs Pushing)
- Asking The “Right” Questions Leading To The “Right” Answers
- Open-Ended Vs Close-Ended Questions
- The Art Of Making a Verbal Summary
- Practise Time! Mastering The ART Of Asking
- Using The “Ladder” To Successful Listening
Tea - Break (15 Mins)
- The True Art Of Listening
- Using Your Body Language
- In A Face – To – Face Encounter
- In A Telephone Conversation
- Listening “Between The Lines”
- Listening To The Message Not Just The Words
- Listening With Empathy & Understanding
- The “AIM” Method Of Advanced Listening
- A Little Test (No.3). Have I Mastered The Art?
- Question & Answer Session
- Conclusion
End Of Course – Have A Safe Journey Home!
Click the play button to hear the sample audio tracks
| The 3Vs of Effective Communication | |
| Ten Tips for Successful Public Speaking | |
| Tongue Twisters |
